RETURN / REFUND POLICY
Last updated [01/24/2023]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at: contact@clearwaterstagworks.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and [include your proof of purchase and the return information provided , and mail your return to the following address:
Clearwater Stag Works
Attn: Returns
200 Blue Bird Dr.
Kooskia ID 83539
Please note, you will be responsible for all return shipping charges unless we rule otherwise. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
CANCELLATIONS
If an order is canceled before it is shipped out, the money will be refunded to the original payment method you’ve used during the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
3 year craftsmanship guaranty. ( If there is a defect or quality issue we will repair, replace or refund your order as we see fit and supply a return shipping label)
All electronics are guaranteed for 1 year free replacement.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange and pre-paid return shipping label .
Please Note
● Special order items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@clearwaterstagworks.com
